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Privacy Policy

Last updated: January 2025

1. Introduction

At Terraviva Domos S.L. ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection laws (LOPDGDD).

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address when you submit inquiries through our contact form.
• Communication Data: Records of correspondence if you contact us.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform when you visit our website.
• Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To process booking requests and reservations
• To send you information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form data is retained for up to 2 years unless you request earlier deletion.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website and business (under appropriate data processing agreements)
• Legal authorities when required by law
• Professional advisers including lawyers, auditors, and insurers

7. International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@terravivandomos.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es.

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us: